Inside Sales

RESPONSABILITIES

• Respond to customer inquiries and follow up on quotes, orders, and deliveries in collaboration with technical sales representatives;
• Prepare, review, and submit quotes by validating technical information and selecting the appropriate parts and item numbers;
• Create and manage orders in the ERP system, ensuring data accuracy and updates;
• Coordinate order processing with procurement, production, and warehouse teams to meet deadlines agreed upon with customers;
• Verify product availability and follow up on the status of parts and equipment, including receipt and shipping dates;
• Prepare and complete the documentation required for order processing, including work orders, sales orders, shipping documents, invoices, and other related documents;
• Collaborate with estimating and billing teams to ensure efficient processing of customer requests and orders;
• Contribute to the continuous improvement of customer service and order management processes;
• Help maintain the quality of customer data and report any situation that may affect order processing or customer satisfaction;
• Perform any other related duties associated with the position.

SPECIFIC REQUIREMENTS

Hold a Diploma of Vocational Studies (DVS) or a Diploma of College Studies (DCS) in a relevant field, such as administration, office automation, sales, commerce, or another related field. This education must be combined with 1 to 3 years of experience in a sales support, customer service, or administrative role. Experience in an industrial, manufacturing, or mining environment is considered an asset.

TECHNICAL REQUIREMENTS

• Good command of the Microsoft Office suite;
• Proficiency in spoken and written French. Intermediate knowledge of English, both spoken and written, to communicate approximately 30% of the time with our customers and suppliers;
• Comfortable working with an ERP system or order management software;
• Ability to interpret technical data sheets and parts lists;
• Knowledge of sales, order management, and customer follow-up processes.

PERSONAL REQUIREMENTS

The person in this position must demonstrate the following qualities:

• Excellent customer focus;
• Strong organizational skills and effective priority management;
• Thoroughness and attention to detail;
• Ability to follow up rigorously and meet deadlines;
• Ability to work on multiple files simultaneously;
• Collaborative mindset and ability to work with different departments;
• Strong verbal and written communication skills;
• Autonomy, resourcefulness, and initiative;
• Sense of urgency and ability to resolve problems quickly.